Terms & Conditions

Scope of practice

Information and statements made on this website are for educational purposes and are not intended to replace the advice of your doctor. My naturopathic service does not replace your doctor for medical advice, but rather provides support for their diagnosis. The views and advice expressed by Prana Health – Naturopathy are not intended to be a substitute for conventional medical service. If you think you have a severe medical condition or health concern, see your physician. 

Your information 

By booking an appointment, you agree to having your information stored online in a safe, cloud-based facility. You can access your information and client file by request; data will be collated into a report for a time-based fee. You can view my privacy policy here.

Your disclosure

By booking an appointment you agree to disclose your current and past state of health as best you can, including whether you are currently pregnant or taking any medications or supplements, to ensure a safe treatment program can be developed. If your medical condition changes at any time, please advise me ASAP so I can reassess the safety of any prescriptions. You understand that undertaking the prescription recommendations means you agree to and feel comfortable with these recommendations. 

Herbs and Supplements

I use Practitioner-only brands for quality and efficacy. These products have both traditional and evidence-based use, depending on the product prescribed. Individuals may react to herbs and supplements in the same way they can react to foods or medications. If a reaction occurs, please stop use and advise me of your concerns. In the rare case of a severe reaction, contact your physician or emergency services.

Travel

If travel is required, time is charged in 15 min increments at the standard consulting rates.

Online Consultations

Zoom is used to facilitate the video conference. You will need a good internet connection to be able to use this application. Online consults are not covered by health funds in Australia. I do not provide online consultations to anyone under 18 years old without parents present or without parental consent. I provide consultations online worldwide except for North America. In the event that technical difficulties occur on my end whereby we cannot fulfil the appointment, I will reschedule your appointment and provide this at no charge. In the event that technical difficulties occur on your end, I reserve the right to still charge for the allocated appointment.

Pricing

All pricing is in Australian Dollars. Payment is to be made online at time of booking or on the day of the consultation. Naturopathic consultations are currently GST exclusive in Australia. Herbs and supplements may be prescribed at an additional cost to you and have a GST component. Freight may be charged to have these delivered direct to your door for convenience.

Cancellations or No-Shows

If you cancel your appointment within 24 hours you will be charged 50% of the full consultation fee, as this appointment could have been filled by another client. This may be waived at the business’ discretion for once-off changes. If you do not show up for your appointment, the full fee will be charged and nothing refunded. No refund will be given for program or course fees (eg. Metabolic Balance) once you have paid and begun treatment. This includes for change of mind or inability to commit to the program fully. Partial refund of unused portion of the program may be given for extenuating circumstances such as pregnancy or severe illness.

For clarification of any of the above please contact georgie@pranahealth.com.au.